TERMS AND CONDITIONS
GOODS AND DIGITAL PRODUCTS
Organisation: Boxology Limited
Trading names: Boxology® Academy and Boxology® Online
Company number: 10523458
Registered in: England and Wales
Registered office: Brook Cottage High St, Paulerspury, Towcester, England, NN12 7NR
Email: info@boxology.academy
Version: 2.0
Effective date: 3 August 2026
Review date: 3 August 2027, or sooner where legal, organisational or sales arrangements change
1. Who we are
Boxology® Academy and Boxology® Online are commercial boxing-education brands operated by Boxology Limited.
Boxology Limited sells physical goods and digital products, which may include:
boxing equipment;
training accessories;
clothing and merchandise;
books and workbooks;
instructional videos;
downloadable resources;
digital manuals;
applications; and
other educational products.
Boxology Academy Limited, company number 10803282, was dissolved on 25 June 2019 and has no current activity or role. Current use of the name “Boxology Academy” refers to a trading brand operated by Boxology Limited and not to the dissolved company.
2. Boxology and HEADGUARD
Boxology Limited is legally and financially separate from:
HEADGUARD C.I.C., company number 16212678; and
any separate HEADGUARD Charitable Incorporated Organisation that may be registered.
Unless a product page clearly states otherwise, goods and digital products purchased through a Boxology website are sold by Boxology Limited.
Payments made for Boxology goods are commercial payments to Boxology Limited. They are not:
donations to HEADGUARD C.I.C.;
donations to a proposed or future HEADGUARD CIO;
charitable donations; or
eligible for Gift Aid.
A product may be sold in support of a HEADGUARD project or programme. Where this applies, the product page will identify:
the legal seller;
the organisation receiving the payment;
whether a fixed amount or proportion of the sale will support HEADGUARD;
which HEADGUARD organisation or project will benefit; and
any important restrictions applying to the contribution.
A purchase will not be described as a donation unless the transaction is genuinely structured and presented as a donation.
Any use of Boxology products or educational materials by HEADGUARD C.I.C. or a future registered HEADGUARD CIO will be governed by an appropriate written arrangement.
3. Scope of these terms
These terms apply when you purchase physical goods or digital products directly from Boxology Limited through:
boxology.academy;
boxology.online;
a Boxology checkout page;
an event or course;
email or telephone ordering; or
another authorised Boxology sales channel.
Separate terms apply to:
face-to-face courses;
online courses;
membership subscriptions; and
programmes commissioned by HEADGUARD or another partner.
Where an order contains both goods and another service, the relevant terms may apply to each part separately.
4. Who may purchase
A person placing an order must be at least 18 years old and legally capable of entering into a contract.
You do not need to be a professional boxing or fitness instructor unless the individual product description states that the product is intended only for trained or qualified users.
A parent, guardian, school, charity, community organisation or other responsible adult may purchase suitable products for children or young people.
Products intended for children or teenagers must be:
age-appropriate;
used for their intended purpose;
supervised where reasonably required;
used in accordance with safety instructions; and
incorporated into an appropriately risk-assessed activity.
Products are not toys unless the product description expressly states otherwise.
5. Product information
We will provide the material information reasonably required for you to make an informed purchase.
The product page will state, where applicable:
the product name;
main characteristics;
price;
available sizes or options;
materials;
intended use;
age or experience restrictions;
safety information;
what is included;
delivery charges;
estimated delivery period;
whether the product is physical or digital;
compatibility or technical requirements; and
any return restrictions permitted by law.
Product photographs are intended to represent the product accurately. Minor variations may occur because of lighting, screen settings, production methods or natural material differences.
Measurements and dimensions are approximate unless expressly guaranteed.
You are responsible for checking the product description, measurements, technical requirements and intended use before ordering.
6. Placing an order
To place an order, you must follow the checkout or ordering process and provide the information reasonably required to:
identify the products;
take payment;
confirm the order;
deliver the products; and
communicate with you about the purchase.
Your order is an offer to purchase the selected product.
A contract is formed when Boxology Limited sends written confirmation that the order has been accepted.
An automatic acknowledgement that an order has been received does not necessarily constitute acceptance where the acknowledgement states that the order remains subject to review.
7. Refusing or cancelling an order
Boxology Limited may refuse or cancel an order before dispatch or digital supply where:
the product is unavailable;
payment has not been authorised;
the price or description contained an obvious material error;
delivery cannot reasonably be made to the address supplied;
a legal or safety restriction applies;
the purchaser does not meet an age or eligibility requirement;
the order appears fraudulent; or
the quantity ordered suggests unauthorised resale or misuse.
Where Boxology Limited cancels an order after taking payment, the amount paid for the cancelled product will be refunded.
8. Prices and payment
Product prices will be shown before an order is submitted.
Prices will state whether delivery charges are included or added separately.
You must pay using one of the payment methods offered at checkout.
You confirm that:
the payment details supplied are accurate;
you are authorised to use the payment method;
sufficient funds or credit are available; and
the billing information supplied is correct.
Boxology Limited may change prices at any time before an order is accepted.
A later price change will not affect an order that has already been accepted.
9. Pricing errors
Boxology Limited takes reasonable steps to ensure that prices are accurate.
Where a product has been listed at an obviously incorrect price, Boxology Limited may contact you before accepting or dispatching the order.
You may then choose to:
purchase the product at the correct price; or
cancel the order and receive a refund.
Boxology Limited will not alter the price after accepting an order unless you expressly agree.
10. Availability and stock
All physical goods are subject to availability.
Where a product becomes unavailable after an order is placed, Boxology Limited will contact you and may offer:
a revised delivery estimate;
a suitable alternative;
dispatch of the available items separately; or
cancellation and a refund.
An alternative product will not be supplied without your agreement.
Back orders will only be retained where you have been informed of the expected delay and have agreed to wait.
11. Delivery of physical goods
The available delivery methods, estimated times and charges will be shown before the order is completed.
Unless another delivery period has been agreed, Boxology Limited will deliver physical goods without undue delay and normally within 30 days after the contract is formed.
Delivery estimates are not guaranteed unless the order confirmation expressly states that delivery by a particular date is essential or guaranteed.
You are responsible for providing:
a complete delivery address;
the correct postcode;
any necessary access information; and
accurate contact details.
Boxology Limited is not responsible for delay caused by materially inaccurate or incomplete delivery information supplied by the customer.
12. Delayed delivery
Where delivery is delayed, Boxology Limited will take reasonable steps to investigate and provide an updated estimate.
You may be entitled to end the contract where:
Boxology Limited refuses to deliver;
delivery by the agreed date was essential and that date is missed; or
you give Boxology Limited an appropriate additional period and delivery still does not take place.
Where the contract is validly ended for non-delivery, the relevant payment will be refunded.
13. Risk and ownership
Risk of loss or damage normally passes to you when the goods are physically received by:
you;
a person you identified to receive them; or
a safe place expressly authorised by you.
Where you independently appoint a carrier that was not offered by Boxology Limited, risk may pass when the goods are handed to that carrier.
Legal ownership passes when Boxology Limited has received full payment and the goods have been delivered.
14. International orders
Where international delivery is offered, the customer is responsible for checking whether the product can lawfully be imported, possessed and used in the destination country.
International orders may be subject to:
customs inspection;
import duties;
local taxes;
brokerage fees;
delivery delays; and
local restrictions.
Unless the checkout expressly states otherwise, import duties and local charges are the customer’s responsibility.
Boxology Limited will not deliberately misdescribe the contents or value of an international shipment.
15. Cancelling an order for physical goods
Where you purchase physical goods online, by email or by telephone as a consumer, you may normally cancel the contract from the date the order is placed until 14 days after the day on which the goods are received.
Where one order is delivered in separate instalments, the cancellation period normally ends 14 days after the final item is received.
To cancel, email:
info@boxology.academy
Your cancellation notice should include:
your name;
order number;
the product being cancelled;
the order date; and
confirmation that you wish to cancel.
You do not have to give a reason.
16. Returning cancelled physical goods
After notifying Boxology Limited that you wish to cancel, you must normally return the goods within 14 days.
Return instructions and the appropriate return address will be provided after cancellation is notified.
You must take reasonable care of the goods while they are in your possession.
You may inspect the goods to the extent reasonably necessary to establish their nature, characteristics and functioning.
Boxology Limited may reduce the refund where the value of the goods has been diminished by handling beyond what would reasonably be permitted in a shop.
This does not prevent you from opening ordinary delivery packaging to inspect the product.
17. Return costs
Where you cancel because you have changed your mind, you will normally be responsible for the direct cost of returning the physical goods, provided this was made clear before purchase.
Boxology Limited will pay or reimburse reasonable return costs where the goods are:
faulty;
damaged on delivery;
misdescribed;
materially different from those ordered; or
being returned because of Boxology Limited’s breach.
You should retain evidence that the return was sent.
18. Refunds following cancellation
Where a physical-goods order is validly cancelled, Boxology Limited will refund:
the price paid for the returned goods; and
the cost of the least expensive standard delivery option offered for that order.
Additional delivery costs resulting from an upgraded or express delivery option chosen by the customer do not normally have to be refunded.
The refund will be made without undue delay and normally no later than 14 days after:
Boxology Limited receives the returned goods; or
you provide evidence that the goods have been sent back,
whichever occurs first.
The refund will normally be made using the original payment method unless another method is expressly agreed.
No administration or payment-processing charge will be deducted from a refund required by law.
19. Exceptions to change-of-mind cancellation
The statutory right to cancel may not apply to certain products, including:
goods made to the customer’s specifications;
clearly personalised products;
sealed goods that are not suitable for return for health-protection or hygiene reasons once unsealed;
goods that become inseparably mixed with other items after delivery; and
sealed audio, video or software products once unsealed, where the legal exception applies.
Any relevant exception will be identified before purchase.
Simply labelling an ordinary product “non-refundable” does not remove statutory rights.
These exceptions do not remove rights relating to faulty, damaged or misdescribed products.
20. Digital products
Digital products may include:
online books;
ebooks;
technical videos;
streamed content;
downloadable videos;
applications;
digital manuals; and
downloadable educational resources.
The product page will explain:
what the digital product contains;
how access is provided;
technical and compatibility requirements;
any access period;
whether downloading is permitted; and
any licence restrictions.
21. Immediate access to digital content
A consumer normally has a 14-day cancellation period for a distance contract.
Where Boxology Limited supplies digital content immediately during that period, the checkout process must separately ask the purchaser to:
expressly consent to the digital content being supplied immediately; and
acknowledge that beginning supply may result in the loss of the cancellation right relating to that digital content.
Merely accepting these general terms does not replace the required separate consent and acknowledgement.
If the necessary consent and acknowledgement have not been obtained, accessing the digital product will not automatically remove the customer’s statutory cancellation rights.
22. Digital-content quality and remedies
Digital products supplied by Boxology Limited must be:
of satisfactory quality;
fit for any particular purpose accepted before purchase; and
as described.
Where digital content does not meet the applicable legal standard, the customer may be entitled to:
repair or correction;
replacement access;
a price reduction;
a refund where legally appropriate; or
another statutory remedy.
Where digital content supplied by Boxology Limited damages a consumer’s device or other digital content because reasonable care and skill were not used, the consumer may be entitled to repair or compensation.
Nothing in these terms removes those statutory rights.
23. Faulty, damaged or misdescribed physical goods
Physical goods must be:
of satisfactory quality;
fit for their ordinary purpose;
fit for any particular purpose accepted by Boxology Limited before purchase;
as described; and
matched to any sample or model where applicable.
Contact info@boxology.academy as soon as reasonably possible if a product is faulty, damaged, incomplete or not as described.
Please provide:
your name;
order number;
a description of the problem;
when the problem was discovered; and
photographs or other evidence where reasonably available.
The absence of photographs does not automatically remove a statutory right.
24. Remedies for faulty goods
Depending on the circumstances and the applicable law, a consumer may be entitled to:
reject faulty goods and receive a refund;
repair;
replacement;
a price reduction; or
a final right to reject.
A consumer normally has a short-term right to reject goods that do not conform to the contract within 30 days of receiving them.
Rights may continue after the initial 30-day period.
Boxology Limited will not require a consumer to rely solely on a manufacturer’s guarantee where Boxology Limited is legally responsible as the seller.
Any commercial guarantee or warranty is additional to statutory rights and does not replace them.
25. Exchanges
Boxology Limited may offer an exchange for an alternative size or product where:
the item is unused;
it remains in a resalable condition;
the requested replacement is available; and
the request is made within the stated returns period.
An exchange for a change of mind is subject to the same lawful return exclusions as a refund.
Where a replacement is more expensive, the customer must pay the price difference.
Where it is less expensive, Boxology Limited will refund the difference.
26. Boxing equipment and product safety
Boxing and exercise products must only be used:
for their intended purpose;
in accordance with supplied instructions;
within the user’s competence;
with appropriate supervision;
in a suitable environment; and
after checking that the product is secure and undamaged.
You must inspect equipment before use and stop using it if it appears:
worn;
damaged;
incorrectly assembled;
unstable; or
unsafe.
Products must not be modified in a way that could compromise safety.
The purchaser is responsible for obtaining any appropriate:
professional instruction;
supervision;
risk assessment;
insurance;
venue permission; or
governing-body approval
required for the intended activity.
27. Products used with children and young people
Products supplied for use with children or teenagers must be selected and used with particular care.
The responsible adult or organisation should consider:
the participant’s age;
size and physical development;
ability and experience;
disability or additional needs;
emotional wellbeing;
equipment size and condition;
appropriate supervision;
the environment; and
the nature of the activity.
Products used in a HEADGUARD programme must support the programme’s safe, trauma-informed and non-contact delivery boundaries.
They must not be used to introduce:
participant-to-participant striking;
sparring;
competitive fighting;
intentional impact contact;
aggressive coaching; or
activity that has not been appropriately risk-assessed and approved.
28. Products used by coaches and instructors
Purchasing a product does not confirm that the purchaser is qualified or competent to coach or instruct another person.
A coach or instructor using a product professionally remains responsible for:
working within their competence;
holding appropriate insurance;
following health and safety requirements;
safeguarding participants;
maintaining equipment;
completing suitable risk assessments; and
complying with applicable professional, employer, venue and governing-body requirements.
Instructional products are educational resources and do not replace properly supervised practical training where that is required.
29. Product materials and intellectual property
Digital and educational products may contain:
text;
illustrations;
photographs;
videos;
audio;
demonstrations;
technical systems;
lesson structures;
training methods;
assessment content; and
other protected materials.
Ownership remains with Boxology Limited, Catherine Brown, Greg Williams or another identified rights holder, as applicable.
Purchasing a product does not transfer ownership of the intellectual property.
The purchaser receives a limited, personal, non-exclusive and non-transferable right to use the content for the purpose stated in the product description.
Unless written permission has been granted, content must not be:
copied in substantial part;
shared with another purchaser;
uploaded publicly;
resold;
commercially reproduced;
used to create a competing course or product;
altered and presented as official Boxology content;
used to train an automated system; or
distributed to clients, learners or employees.
Any organisational licence will identify the number of permitted users and the permitted use.
30. Third-party products
Where Boxology Limited sells a third-party product as the retailer, Boxology Limited will identify itself as the seller and remains responsible for its obligations as seller.
Where the website genuinely acts only as a marketplace or introduces a customer to a separate third-party seller, the product page must clearly identify:
the third-party seller;
its contact and legal information;
that the contract is with that seller;
who takes payment;
who fulfils the order; and
who handles returns and complaints.
Boxology Limited will not present a third-party sale in a way that leaves the customer uncertain about the identity of the seller.
Manufacturer instructions and warranties may apply in addition to these terms.
31. Personal information
Boxology Limited is the data controller for personal information it collects directly in connection with its sales, unless the relevant privacy information states otherwise.
Personal information will be handled under the Boxology Limited Privacy Notice.
Information may be shared where reasonably necessary with:
payment processors;
delivery companies;
website and ecommerce providers;
professional advisers;
IT providers;
a clearly identified third-party seller; and
public authorities where required by law.
Information does not automatically transfer between Boxology Limited and HEADGUARD.
Where an order is connected to a HEADGUARD programme, the respective data-protection responsibilities will be identified before information is shared.
32. Website and account security
You must not:
misuse the website;
attempt unauthorised access;
interfere with website operation;
introduce malicious software;
use another person’s payment details without authority;
create a false identity;
scrape product or customer data; or
use the website unlawfully.
Where an account is provided, you are responsible for taking reasonable steps to protect your login information.
Suspected unauthorised use should be reported promptly to:
info@boxology.academy
33. Website availability and product errors
Boxology Limited will take reasonable steps to keep its sales pages available and accurate but cannot guarantee uninterrupted availability.
Boxology Limited may correct an obvious error in:
product wording;
stock information;
price;
delivery information;
dimensions; or
technical specifications.
Where an error materially affects an accepted order, Boxology Limited will contact the customer and provide an appropriate option, which may include cancellation and a refund.
34. Liability
Nothing in these terms excludes or restricts liability for:
death or personal injury caused by negligence;
fraud or fraudulent misrepresentation;
defective products where liability cannot lawfully be excluded;
breach of statutory consumer rights;
breach of another duty that cannot lawfully be excluded; or
any other liability that the law does not permit Boxology Limited to exclude.
Boxology Limited is not responsible for loss that:
was not reasonably foreseeable;
was caused by materially inaccurate information supplied by the customer;
resulted from misuse of a product;
resulted from failure to follow clear safety instructions;
arose from unauthorised modification;
arose from professional use outside the purchaser’s competence; or
was caused by circumstances outside Boxology Limited’s reasonable control.
Where goods are purchased wholly for business purposes, Boxology Limited will not normally be responsible for indirect business loss, loss of profit, loss of opportunity or loss of anticipated revenue.
35. Complaints
Complaints should be made under the Boxology Limited Complaints Policy.
Email:
info@boxology.academy
Please include:
your name;
order number;
the product concerned;
what happened;
when it happened;
the outcome sought; and
any supporting information.
A safety concern involving a product should be identified clearly so that Boxology Limited can consider whether sales should be paused or other customers contacted.
A safeguarding concern connected to a HEADGUARD or partner programme should follow the relevant safeguarding reporting route.
36. Circumstances outside reasonable control
Boxology Limited will not be responsible for delay or failure caused by circumstances outside its reasonable control.
These may include:
serious illness;
severe weather;
postal or carrier disruption;
customs delays;
public-health restrictions;
supply-chain interruption;
civil unrest;
conflict;
government restrictions;
cyber incidents;
utility failure; or
another emergency.
Boxology Limited will take reasonable steps to reduce disruption and will provide an appropriate remedy where goods or digital products cannot be supplied.
37. Changes to these terms
The version in force when an order is accepted will normally apply to that order.
Boxology Limited may amend these terms for future orders because of:
changes in law;
changes to products;
website or payment arrangements;
delivery arrangements;
safety requirements; or
clarification of existing wording.
No change will retrospectively remove a statutory right or impose an unfair obligation.
38. Governing law
These terms are governed by the law of England and Wales.
The courts of England and Wales will normally have jurisdiction, without removing any mandatory right a consumer may have to bring a claim in another appropriate part of the United Kingdom.
39. Contact
Boxology Limited
Trading as Boxology® Academy and Boxology® Online
Company number 10523458
Registered office: Brook Cottage High St, Paulerspury, Towcester, England, NN12 7NR
Email: info@boxology.academy
40. Replacement of previous terms
These terms replace the previous Boxology terms and conditions for goods from their effective date.
They do not retrospectively remove any contractual or statutory right that arose before that date.
