Policies

APPEALS POLICY

Version: 2.0
Effective Date: 16 May 2026
Review Date: 16 May 2027
Responsible Person: Cathy Brown – Director, Boxology® Academy

1. Purpose

This policy outlines the process learners should follow if they wish to appeal a decision made by Boxology® Academy relating to:

  • Assessment outcomes

  • Reasonable adjustments

  • Malpractice decisions

  • Administrative decisions affecting certification or progression

2. Principles

Boxology® Academy is committed to ensuring appeals are:

  • Fair

  • Transparent

  • Consistent

  • Evidence-based

  • Handled without bias

3. Appeals Process

Appeals must be submitted in writing within 20 working days of the decision being communicated.

Appeals should include:

  • Learner name

  • Course details

  • Grounds for appeal

  • Supporting evidence

4. Appeal Review

Boxology® Academy will:

  • Acknowledge appeals within 5 working days

  • Review all relevant evidence

  • Respond within 20 working days where possible

Appeals may result in:

  • Original decision upheld

  • Decision amended

  • Reassessment opportunity

  • Further investigation

5. Independent Review

Where appropriate, learners may escalate appeals to the relevant awarding organisation after completing the internal appeals process.

6. Fees

Boxology® Academy reserves the right to charge an administrative fee for formal appeals where appropriate. Fees will be refunded if the appeal is upheld.

7. Confidentiality

Appeals will be handled confidentially and fairly.

8. Contact

Email: info@boxology.academy
Post: Boxology® Academy
Third Space
67 Brewer Street
London
W1F 9US 

 
 

Boxology® Company number 10523458