Policies

TERMS AND CONDITIONS

BOXOLOGY MEMBERSHIP SUBSCRIPTIONS

Organisation: Boxology Limited
Trading names: Boxology® Academy and Boxology® Online
Company number: 10523458
Registered in: England and Wales
Registered office: Brook Cottage High St, Paulerspury, Towcester, England, NN12 7NR
Email: info@boxology.academy
Version: 2.0
Effective date: 3 August 2026
Review date: 3 August 2027, or sooner where legal, organisational or membership arrangements change

1. Who we are

Boxology® Academy and Boxology® Online are commercial boxing-education brands operated by Boxology Limited.

Boxology Limited provides boxing education, professional-development resources, online content, practical classes and related membership services.

Boxology Academy Limited, company number 10803282, was dissolved on 25 June 2019 and has no current activity or role. Current use of “Boxology Academy” refers to a trading brand operated by Boxology Limited and not to the dissolved company.

2. Scope of these terms

These terms apply when you purchase a recurring Boxology membership subscription.

A membership may include some or all of the following, depending on the membership description provided before purchase:

  • access to online learning materials;

  • instructional videos and demonstrations;

  • live or recorded classes;

  • membership-only resources;

  • class credits;

  • online discussions or communities;

  • educational updates;

  • workshops or member events; and

  • other benefits expressly included in the membership package.

The membership page and checkout information will state:

  • the membership price;

  • payment frequency;

  • renewal arrangements;

  • included benefits;

  • any monthly class allowance;

  • access restrictions;

  • cancellation method; and

  • any minimum eligibility requirements.

These terms apply alongside the Boxology Limited Privacy Notice, Cookie Notice, Complaints Policy, Safeguarding and Learner Welfare Policy and any specific class or event conditions.

3. Boxology and HEADGUARD

Boxology Limited is legally and financially separate from:

  • HEADGUARD C.I.C., company number 16212678; and

  • any separate HEADGUARD Charitable Incorporated Organisation that may be registered.

A Boxology membership fee is a commercial payment to Boxology Limited. It is not:

  • a charitable donation;

  • a donation to HEADGUARD C.I.C.;

  • a payment to a proposed or future HEADGUARD CIO; or

  • eligible for Gift Aid.

Where Boxology Limited provides resources or access for a HEADGUARD programme, this will be governed by a separate written arrangement identifying:

  • the organisation responsible for the programme;

  • who funds the access;

  • the intended participants;

  • safeguarding responsibilities;

  • data-protection arrangements;

  • permitted use of Boxology materials; and

  • when access begins and ends.

HEADGUARD participants are not automatically Boxology commercial members.

No commercial Boxology membership will be presented as a HEADGUARD programme unless it has been separately commissioned and clearly identified as such.

4. Children and young people

A person purchasing a commercial Boxology membership must normally be at least 18 years old.

A child or young person must not independently enter into a paid membership contract.

Boxology Limited may provide appropriate content or platform access to children and teenagers through a specifically approved programme commissioned or hosted by:

  • HEADGUARD C.I.C.;

  • following registration and trustee approval, a separate HEADGUARD CIO;

  • a school or education provider;

  • a charity or community organisation;

  • a care service, refuge or safe house;

  • a parent or person with parental responsibility; or

  • another approved partner.

This will not be treated as an ordinary commercial membership unless a specific youth or family membership has been created with appropriate terms, safeguarding arrangements and lawful consent.

Before children or young people receive access, the responsible organisations must establish proportionate arrangements covering:

  • age and suitability;

  • parental, guardian or other lawful authorisation where required;

  • the child or young person’s own agreement;

  • account supervision;

  • safeguarding contacts and reporting routes;

  • communication with tutors;

  • privacy and data sharing;

  • accessibility;

  • moderation;

  • photography and recording; and

  • support where content causes distress.

Children and young people will not be pressured to disclose personal experiences, discuss trauma, appear on camera or provide promotional material.

5. HEADGUARD delivery boundaries

Any content or activity specifically provided as part of a HEADGUARD programme will follow the boundaries approved for that programme.

HEADGUARD boxing and physical-activity programmes are safe, trauma-informed, non-contact and non-clinical.

They do not include or promote:

  • sparring;

  • competitive fighting;

  • participant-to-participant striking;

  • intentional impact contact;

  • aggressive or intimidating coaching;

  • violence or retaliation; or

  • pressure to participate beyond a person’s safe ability.

HEADGUARD programmes do not provide medical treatment, diagnosis, psychotherapy or counselling.

Commercial Boxology education is separate and may include education about sparring, competition, fight preparation or contact-boxing environments where this is expressly stated in the relevant course or membership content.

6. Membership eligibility

You must provide accurate and complete information when joining.

You must meet any eligibility, experience, health, safety or technical requirements stated in the membership description.

Boxology Limited may decline a membership application where:

  • the membership is not suitable for the applicant;

  • required information has not been supplied;

  • payment cannot be authorised;

  • the applicant does not meet an age or eligibility requirement;

  • previous access has been seriously misused; or

  • access would create an unreasonable safety, safeguarding or security risk.

If Boxology Limited declines an application after taking payment, the payment will be refunded.

7. Formation of the membership contract

Your application is an offer to purchase a membership subscription.

The contract is formed when Boxology Limited or its authorised payment or membership platform confirms that the application has been accepted.

Your membership will normally begin immediately after acceptance unless a later start date is stated.

The purchase confirmation will identify:

  • the membership selected;

  • the amount charged;

  • the payment frequency;

  • the first payment date;

  • the expected renewal date;

  • how to cancel; and

  • how to contact Boxology Limited.

8. Membership fees and recurring payments

The membership price will be displayed before you subscribe.

By completing the purchase, you authorise Boxology Limited or its payment provider to collect the stated recurring payment using your selected payment method.

Unless stated otherwise, memberships renew monthly.

A monthly billing period normally begins on the date the membership starts and ends on the day before the corresponding date in the following month.

Where a corresponding date does not exist in a particular month, the payment provider may process the payment on the nearest appropriate date.

You are responsible for:

  • providing accurate payment information;

  • maintaining a valid payment method; and

  • updating your details when they change.

Boxology Limited will not introduce additional compulsory charges that were not clearly disclosed before purchase.

9. Initial 14-day cancellation period

This section applies where an individual purchases a membership online, by telephone or by email as a consumer.

You may normally cancel the membership within 14 days after the contract is formed without giving a reason.

To cancel, use any cancellation facility available in your membership account or email:

info@boxology.academy

Your notice should include:

  • your name;

  • the email address linked to the membership;

  • the membership selected;

  • the date you joined; and

  • confirmation that you wish to cancel.

A refund required under the statutory cancellation right will normally be issued within 14 days after Boxology Limited receives the cancellation notice, using the original payment method.

No administration or payment-processing fee will be deducted from a refund required by law.

10. Immediate membership access

Membership access may include both:

  • digital content, such as videos and downloadable materials; and

  • services, such as live classes, tutor support or member events.

Digital content

Before digital content is supplied immediately during the 14-day cancellation period, you will be asked separately to:

  • expressly consent to receiving the digital content immediately; and

  • acknowledge that beginning supply may result in the loss of the cancellation right relating to that digital content.

Merely accepting these general terms does not replace that separate consent and acknowledgement.

Services

Where you expressly request that a membership service begins during the 14-day cancellation period and then cancel during that period, Boxology Limited may charge a proportionate amount for services already supplied.

This could include a live class attended, tutor support used or another membership service already received.

Accessing one part of a mixed membership does not automatically remove every statutory right relating to every other part of the membership.

11. Continuing membership and renewal

After the initial period, the membership will continue and recurring payments will be collected at the stated frequency until the membership is cancelled.

There is no minimum membership period unless one is clearly stated before purchase.

Boxology Limited will not require you to continue for longer than the period you agreed to.

Your renewal date and payment information should remain available through your membership account or purchase confirmation.

12. Cancelling a continuing membership

You may cancel your continuing membership at any time.

Cancellation may be completed:

  • through your online membership account, where that facility is available; or

  • by emailing info@boxology.academy.

Boxology Limited will acknowledge an emailed cancellation request.

To prevent the next recurring payment, your cancellation must be received before that payment has been processed.

You do not need to provide a reason for cancelling.

Cancellation normally takes effect at the end of the billing period for which payment has already been made. You will retain access to the included membership benefits until that date unless:

  • you request immediate closure;

  • a refund is issued for the remaining period;

  • access is suspended for serious misuse; or

  • a different arrangement is agreed.

Boxology Limited will not require seven days’ notice merely to end a monthly membership.

13. Cancellation shortly after renewal

If you cancel after a renewal payment has already been processed, the membership will normally remain active until the end of that paid billing period.

The renewal payment will not automatically be refunded merely because cancellation occurred after it was processed.

However, Boxology Limited will consider a prompt refund request fairly, particularly where:

  • the renewal was duplicated;

  • the payment was taken in error;

  • cancellation had been submitted before the payment was processed;

  • no membership benefits have been used since renewal;

  • the membership could not be accessed;

  • serious illness or another exceptional circumstance applies; or

  • a refund is required by law.

Boxology Limited will not retain more than its reasonable entitlement for membership services or content actually supplied.

14. Price changes

Boxology Limited may change the membership price.

You will normally receive at least 30 days’ advance notice before an increased price applies to your membership.

The notice will explain:

  • the current price;

  • the new price;

  • the date the new price will apply; and

  • how to cancel before the change.

You may cancel the membership before the new price takes effect.

Continued membership after the stated change date will be charged at the new price, provided appropriate notice has been given.

15. Failed payments

Where a recurring payment fails, Boxology Limited or its payment provider may:

  • notify you;

  • attempt the payment again;

  • ask you to update the payment method; and

  • temporarily suspend membership access.

Access may be restored once the outstanding payment has been received.

Boxology Limited will not impose an undisclosed penalty for a failed payment.

A membership may be ended where payment remains outstanding after reasonable notice.

16. Membership benefits and class credits

The benefits included in your membership will be those stated when you subscribe.

Where a membership includes a monthly class allowance or class credits:

  • credits may only be used by the named member;

  • credits apply during the relevant billing period;

  • unused credits do not roll over unless the membership description expressly permits it;

  • classes remain subject to availability;

  • a credit does not guarantee a place in a particular class; and

  • a booking is not confirmed until the relevant booking system confirms it.

Boxology Limited may make reasonable changes to class times, instructors, venues or delivery methods.

Where a class is cancelled by Boxology Limited, the relevant credit will be restored or an appropriate alternative will be offered.

17. Class cancellation and non-attendance

A member should cancel a class booking at least 24 hours before the advertised start time.

Where a member:

  • cancels less than 24 hours before the class;

  • does not attend; or

  • arrives too late to participate safely,

the class credit may be treated as used.

This helps manage limited class places and allows other members to attend.

Boxology Limited may restore a credit where it considers this fair, including in cases of:

  • sudden illness;

  • emergency;

  • disability-related circumstances;

  • a safeguarding concern;

  • serious transport disruption; or

  • another exceptional event.

Repeated late cancellation or non-attendance may result in booking restrictions.

18. Pausing or transferring membership

Memberships are personal and cannot ordinarily be transferred to another person.

A pause or temporary suspension is not automatic unless it forms part of the membership package.

Boxology Limited may agree to pause or extend a membership because of:

  • serious illness or injury;

  • pregnancy or postnatal recovery;

  • disability-related needs;

  • caring responsibilities;

  • extended travel;

  • bereavement; or

  • another significant circumstance.

Any pause, extension or transfer must be confirmed in writing.

A funded HEADGUARD or partner access arrangement may end when the relevant project, funding or commissioning agreement ends. This does not create a personal payment obligation for the participant unless separately agreed.

19. Technical requirements

You are responsible for having:

  • a suitable internet connection;

  • a supported browser;

  • a device capable of accessing the content;

  • functioning audio where required;

  • an active email address; and

  • software reasonably needed to open supplied resources.

Boxology Limited will provide reasonable help with access to its own membership systems but is not responsible for faults involving:

  • your device;

  • your internet provider;

  • your email settings;

  • unsupported software;

  • restrictions imposed by your employer or network administrator; or

  • third-party systems outside Boxology Limited’s reasonable control.

20. Account security

Your membership account is personal to you.

You must:

  • keep login details confidential;

  • prevent unauthorised use;

  • notify Boxology Limited of suspected misuse;

  • sign out of shared devices; and

  • follow reasonable security instructions.

You must not:

  • share your membership account;

  • sell or transfer your login details;

  • allow another person to use your class credits;

  • bypass access restrictions;

  • scrape or automatically extract content;

  • interfere with the platform; or

  • introduce harmful software.

Boxology Limited may investigate unusual use or suspected account sharing.

21. Platform availability and changes

Boxology Limited will take reasonable steps to keep membership content and services available.

Temporary interruptions may occur because of:

  • maintenance;

  • updates;

  • security work;

  • platform failure;

  • internet disruption;

  • venue problems;

  • tutor illness; or

  • circumstances outside Boxology Limited’s reasonable control.

Boxology Limited may update membership content to:

  • correct errors;

  • improve clarity;

  • reflect current practice;

  • address safety or safeguarding issues;

  • update professional information; or

  • maintain technical compatibility.

A change will not materially reduce the essential value of an existing paid membership without a proper reason and an appropriate response.

Where a significant membership benefit is permanently removed, Boxology Limited may provide:

  • a replacement benefit;

  • a reduced price;

  • account credit;

  • a proportionate refund; or

  • the opportunity to cancel.

22. Physical activity and health

Membership content or classes may involve physically demanding activity, including boxing technique, movement, conditioning and pad work.

You must:

  • review the relevant safety guidance;

  • complete any required readiness or consent documentation;

  • ensure your exercise space and equipment are suitable;

  • participate within your safe ability;

  • follow reasonable coaching instructions; and

  • stop if you experience pain, dizziness, breathing difficulty or another concerning symptom.

You should obtain appropriate medical advice before participating where you:

  • have a relevant health condition, injury or disability;

  • are pregnant or have recently given birth;

  • have been advised to limit physical activity;

  • experience concerning symptoms; or

  • are uncertain whether participation is suitable.

Recorded content cannot assess your condition or directly supervise your movement.

Boxology Limited may restrict practical participation where reasonably necessary for safety.

Nothing in these terms excludes liability for death or personal injury caused by the negligence of Boxology Limited or anyone for whom it is legally responsible.

23. Reasonable adjustments

Boxology Limited will consider reasonable adjustments for disability, health, communication, learning or access needs.

Adjustments may include:

  • adapted exercises;

  • lower-impact or seated participation;

  • accessible documents;

  • captions or transcripts where available;

  • additional explanation;

  • rest breaks;

  • alternative communication;

  • extended content access; or

  • another appropriate arrangement.

Requests should be made as early as reasonably possible.

An adjustment is not required where it would remove an essential safety requirement, fundamentally alter the service or create an unacceptable safety or safeguarding risk.

24. Safeguarding and member communication

Boxology Limited will follow its Safeguarding and Learner Welfare Policy.

Additional safeguards will apply where access involves:

  • children;

  • adults at risk;

  • HEADGUARD participants;

  • schools or care services;

  • refuges or safe houses;

  • people affected by abuse, trafficking, displacement or conflict; or

  • overseas partner programmes.

These arrangements may cover:

  • account supervision;

  • safeguarding contacts;

  • reporting routes;

  • moderation;

  • direct-message boundaries;

  • recording controls;

  • lawful consent;

  • information sharing; and

  • emergency escalation.

No member or participant needs proof before raising a safeguarding concern.

Where someone is in immediate danger or requires urgent medical assistance, the appropriate emergency service should be contacted before or alongside internal reporting.

25. Member conduct

Members must treat instructors, staff, other members, partner personnel and participants with dignity and respect.

The following may result in moderation, restricted access, suspension or termination:

  • threatening, abusive, discriminatory or harassing behaviour;

  • sexualised or exploitative communication;

  • bullying or intimidation;

  • deliberate or reckless unsafe conduct;

  • unauthorised recording;

  • sharing another person’s private information;

  • impersonation;

  • unlawful content;

  • serious disruption;

  • misuse of membership resources; or

  • conduct that presents a safeguarding risk.

Where reasonably possible, Boxology Limited will explain the concern and allow the member to respond.

Immediate suspension may be necessary where there is a serious safeguarding, safety, legal or security risk.

26. Membership materials and intellectual property

Membership materials may include:

  • videos;

  • audio;

  • written resources;

  • graphics;

  • demonstrations;

  • class structures;

  • teaching methods;

  • downloadable materials; and

  • digital resources.

Ownership remains with Boxology Limited, Catherine Brown, Greg Williams or another identified rights holder, as applicable.

Your membership gives you a limited, personal, non-exclusive and non-transferable right to use the materials for your own learning and lawful coaching practice.

Membership materials must not be:

  • shared with another person;

  • copied in substantial part;

  • uploaded publicly;

  • resold;

  • commercially reproduced;

  • used to create a competing course or membership;

  • altered and presented as official Boxology content;

  • used to train an automated system without permission; or

  • distributed without written authority.

Use of Boxology materials by HEADGUARD C.I.C. or a future registered HEADGUARD CIO will be governed by a separate written licence or permission arrangement.

27. Photography, recordings and testimonials

Membership does not constitute consent for Boxology Limited or HEADGUARD to use your image, voice, testimonial or personal story for promotional purposes.

Separate, informed and voluntary consent will be obtained before promotional use.

Refusing promotional consent will not prevent access to the membership.

Members must not photograph, film or record:

  • an instructor;

  • another member;

  • a child;

  • a participant; or

  • a live session

without express permission.

Where a session must be recorded for safety, assessment, access or quality purposes, the reason and relevant privacy arrangements will be explained.

28. Personal information

Boxology Limited is the data controller for personal information it collects directly in connection with commercial memberships, unless specific privacy information states otherwise.

Personal information will be handled under the Boxology Limited Privacy Notice.

Information does not automatically transfer between Boxology Limited and HEADGUARD.

Where Boxology Limited works with HEADGUARD C.I.C., a future registered HEADGUARD CIO or another partner, the organisations will identify their respective data-protection responsibilities before information is shared.

Health, accessibility and safeguarding information will be restricted to people who reasonably require it for delivery, safety, legal or safeguarding purposes.

29. Quality and consumer rights

Boxology Limited will provide membership services with reasonable care and skill.

Digital membership content will be supplied in accordance with applicable consumer law, including requirements relating to quality, fitness for purpose and description.

Where content or a service does not meet the applicable legal standard, you may be entitled to:

  • correction;

  • replacement;

  • repeat performance;

  • a price reduction;

  • repair of resulting damage where applicable; or

  • another statutory remedy.

Nothing in these terms removes a statutory consumer right.

30. Liability

Nothing in these terms excludes or restricts liability for:

  • death or personal injury caused by negligence;

  • fraud or fraudulent misrepresentation;

  • breach of statutory consumer rights;

  • breach of a duty that cannot lawfully be excluded; or

  • any other liability that the law does not permit Boxology Limited to exclude.

Boxology Limited is not responsible for loss that:

  • was not reasonably foreseeable;

  • resulted from materially inaccurate information supplied by the member;

  • arose from failure to follow reasonable safety instructions;

  • resulted from unauthorised use of membership materials; or

  • was caused by circumstances outside its reasonable control.

Where membership is purchased wholly for business purposes, Boxology Limited will not normally be responsible for indirect business loss, loss of profit, loss of opportunity or loss of anticipated income.

Members remain responsible for obtaining any insurance, licence, employer approval or professional authority required for their own coaching or business activities.

31. Ending or suspending membership for breach

Boxology Limited may suspend or end a membership where the member:

  • does not pay the applicable fee;

  • shares or misuses an account;

  • seriously infringes intellectual-property rights;

  • behaves in a threatening, abusive or discriminatory way;

  • creates a serious safeguarding or safety risk;

  • compromises platform security;

  • acts unlawfully; or

  • commits another serious or repeated breach of these terms.

Except where immediate action is required, Boxology Limited will normally:

  • explain the concern;

  • provide a reasonable opportunity to respond; and

  • identify any corrective action required.

Where Boxology Limited ends a membership, it will consider whether a proportionate refund is due for any unused period, taking account of the seriousness of the breach and losses reasonably caused.

32. Complaints

Complaints should be made under the Boxology Limited Complaints Policy.

Email:

info@boxology.academy

Please include:

  • your name;

  • the membership concerned;

  • what happened;

  • when it happened;

  • the outcome you are seeking; and

  • any relevant supporting information.

Safeguarding concerns should use the safeguarding reporting route and should not be delayed while an ordinary complaint is considered.

33. Circumstances outside reasonable control

Boxology Limited will not be responsible for delay or failure caused by circumstances outside its reasonable control.

These may include:

  • serious illness;

  • venue closure;

  • severe weather;

  • transport disruption;

  • platform failure;

  • cyber incident;

  • utility or internet interruption;

  • public-health restrictions;

  • civil unrest;

  • conflict;

  • government restrictions; or

  • another emergency.

Boxology Limited will take reasonable steps to reduce disruption and may provide an alternative service, restore a class credit, extend access, rearrange delivery or issue an appropriate refund.

34. Changes to these terms

The version in force when you join will normally apply to your membership.

Boxology Limited may update these terms where necessary because of:

  • legal or regulatory changes;

  • changes to the membership;

  • platform or payment arrangements;

  • safety or safeguarding requirements; or

  • clarification of existing provisions.

Material changes affecting an existing member will be communicated in advance where reasonably practicable.

You may cancel before a material change takes effect.

No change will remove a statutory right or retrospectively impose an unfair obligation.

35. Governing law

These terms are governed by the law of England and Wales.

The courts of England and Wales will normally have jurisdiction, without removing any mandatory right a consumer may have to bring a claim in another appropriate part of the United Kingdom.

36. Contact

Boxology Limited
Trading as Boxology® Academy and Boxology® Online
Company number 10523458
Registered office: Brook Cottage High St, Paulerspury, Towcester, England, NN12 7NR

Email: info@boxology.academy

37. Replacement of previous terms

These terms replace the previous Boxology membership subscription terms from their effective date.

They do not retrospectively remove any contractual or statutory right that arose before that date.

 
 

Boxology® Company number 10523458