Policies

TERMS AND CONDITIONS

FACE-TO-FACE COURSES, TRAINING AND PARTNER PROGRAMMES

Organisation: Boxology Limited
Trading names: Boxology® Academy and Boxology® Online
Company number: 10523458
Registered in: England and Wales
Registered office: Brook Cottage High St, Paulerspury, Towcester, England, NN12 7NR
Email: info@boxology.academy
Version: 2.0
Effective date: 3 August 2026
Review date: 3 August 2027, or sooner where legal, organisational or delivery arrangements change

1. Who we are

Boxology® Academy and Boxology® Online are trading brands operated by Boxology Limited.

Boxology Limited provides commercial boxing education and may also provide education, coaching, workshops and practical delivery under written arrangements with community, charitable, educational and partner organisations.

Boxology Limited is legally and financially separate from:

  • HEADGUARD C.I.C., company number 16212678;

  • any separate HEADGUARD Charitable Incorporated Organisation that may be registered in the future; and

  • any school, charity, community organisation, safe house, care service, employer, gym or other organisation with which it works.

Boxology Academy Limited, company number 10803282, was dissolved on 25 June 2019 and has no current activity or role. Current use of “Boxology Academy” refers to a trading brand operated by Boxology Limited and not to the dissolved company.

Each course or programme will identify the legal organisation responsible for commissioning, providing or paying for it.

2. Scope of these terms

These terms apply to face-to-face courses, workshops, practical assessments, tutor-led training and related learning services provided by Boxology Limited.

They may apply to:

  • commercial courses purchased directly by individual learners;

  • courses commissioned by employers, gyms or education providers;

  • training provided to coaches, teachers, support workers or partner staff;

  • community-benefit programmes commissioned by HEADGUARD C.I.C.;

  • programmes hosted or supported by schools, charities, refuges, safe houses, care services or community organisations; and

  • after registration and separate trustee approval, programmes commissioned by a legally separate HEADGUARD CIO.

These terms do not themselves approve or confirm any future HEADGUARD CIO programme. Each such programme would require successful charity registration, independent trustee approval and appropriate written arrangements.

Where Boxology Limited works with HEADGUARD C.I.C., a future registered HEADGUARD CIO or another partner, a separate agreement may identify:

  • the responsible organisations;

  • beneficiaries and participant eligibility;

  • fees and funding;

  • safeguarding responsibilities;

  • delivery personnel;

  • premises and equipment;

  • insurance;

  • information sharing;

  • media and consent;

  • monitoring; and

  • suspension or termination arrangements.

Where a separate written commissioning or project agreement conflicts with these terms, that agreement will take priority in relation to the organisations that signed it. Participant safety, safeguarding and statutory rights will not be reduced.

3. Different types of participant

3.1 Commercial learners

A commercial learner is a person who purchases or attends a Boxology course for professional development, employment, business, coaching or personal learning.

Commercial courses advertised for personal trainers, fitness professionals, boxing coaches, martial-arts instructors and sports coaches are normally restricted to people aged 18 or over.

The individual course description will identify:

  • minimum age;

  • prerequisites;

  • required experience;

  • physical-participation requirements;

  • assessment arrangements; and

  • the certificate or recognition available.

3.2 Participants in HEADGUARD or partner programmes

Children, teenagers and adults may participate in a specifically designed programme commissioned or hosted by:

  • HEADGUARD C.I.C.;

  • following registration and trustee approval, a separate HEADGUARD CIO;

  • a school or education provider;

  • a charity or community organisation;

  • a care service, refuge or safe house;

  • a parent, guardian or responsible professional; or

  • another approved partner.

These participants are not automatically commercial learners and will not be personally responsible for a course or programme fee where their participation is funded.

A child or young person may not independently make a commercial booking. Participation must be arranged through an appropriate parent, person with parental responsibility, commissioning organisation, referral partner or other authorised adult.

3.3 Organisation-funded learners

An employer, gym, school, charity or other organisation may purchase training for one or more learners.

The purchasing organisation will be responsible for payment and for providing accurate participant information.

Each learner must still comply with the applicable:

  • conduct requirements;

  • health and safety arrangements;

  • safeguarding provisions;

  • assessment rules;

  • confidentiality requirements; and

  • restrictions on use of course materials.

Consumer cancellation rights may not apply where the purchaser is acting wholly for business or organisational purposes.

4. Children and young people

Boxology Limited may work with children and young people only through activities that have been specifically assessed and approved as suitable for their age, needs and circumstances.

Before delivery, the responsible organisations must establish proportionate arrangements covering:

  • the purpose and intended outcomes of the programme;

  • participant eligibility;

  • parental, guardian or other lawful consent where required;

  • the child or young person’s own agreement to participate;

  • safeguarding roles and reporting routes;

  • appropriate recruitment, checks and supervision;

  • health, disability and accessibility information;

  • reasonable adjustments;

  • first aid and emergency arrangements;

  • premises, transport and accommodation where relevant;

  • photography, filming and use of personal stories; and

  • support before, during and after delivery.

Consent from a parent, guardian or organisation does not remove the participant’s right to pause, decline or withdraw from an activity.

No child or young person will be pressured to:

  • disclose personal experiences;

  • discuss trauma or abuse;

  • accept unnecessary physical contact;

  • be photographed or filmed;

  • promote Boxology or HEADGUARD; or

  • continue an activity that makes them feel unsafe.

5. HEADGUARD delivery boundaries

Where Boxology Limited provides training or practical delivery for HEADGUARD C.I.C. or a future registered HEADGUARD CIO, the programme will follow the boundaries approved for that project.

HEADGUARD boxing and physical-activity programmes will be safe, trauma-informed and non-contact.

They will not include:

  • sparring;

  • competitive fighting;

  • participant-to-participant striking;

  • intentional impact contact;

  • aggressive or intimidating coaching;

  • activity designed to encourage violence or retaliation; or

  • pressure to participate beyond a person’s safe ability.

Activities may include:

  • controlled boxing technique;

  • movement and coordination;

  • fitness and conditioning;

  • body awareness;

  • pad work where suitable and risk-assessed;

  • health and wellbeing education;

  • mentoring; and

  • structured group engagement.

HEADGUARD programmes are non-clinical. Neither Boxology Limited nor HEADGUARD will present boxing as diagnosing, treating or curing trauma, PTSD, depression or another physical or mental-health condition.

The programmes do not provide medical treatment, psychotherapy or counselling. Where a participant appears to need support beyond the programme’s competence, the concern should be referred through the partner organisation or an appropriate professional or statutory service.

6. Commercial Boxology course boundaries

Commercial adult Boxology courses are separate from HEADGUARD programmes.

Some commercial courses may include education relating to:

  • sparring;

  • competition;

  • fight preparation;

  • contact-boxing coaching;

  • professional or amateur boxing environments; or

  • advanced coaching practice.

Where this applies, it will be identified in the individual course description.

Commercial course content must not be represented as a programme of HEADGUARD C.I.C. or a future HEADGUARD CIO.

Participation in any practical contact element will remain subject to:

  • the course description;

  • age and eligibility requirements;

  • informed consent;

  • health and safety assessment;

  • appropriate supervision;

  • insurance;

  • suitable equipment; and

  • the participant’s right to stop.

7. Course information

Before booking, the relevant course page or booking information will state, as applicable:

  • the course title;

  • provider;

  • intended learners;

  • minimum age;

  • prerequisites;

  • content;

  • dates and venue;

  • expected duration;

  • course fee;

  • payment arrangements;

  • what is included;

  • physical requirements;

  • pre-course work;

  • assessment requirements;

  • resit arrangements;

  • certificate issued; and

  • any current external recognition or CPD status.

You are responsible for reviewing this information and deciding whether the course is appropriate for your intended role and circumstances.

Completion of a Boxology course does not replace any separate licence, qualification, insurance, employer, venue or governing-body requirement applicable to your work.

CIMSPA-ENDORSED TRAINING

Boxology Limited is a CIMSPA Training Provider Partner and provides courses that have been endorsed and quality assured by the Chartered Institute for the Management of Sport and Physical Activity.

Where a particular course is CIMSPA-endorsed, the course page and booking information will identify the applicable endorsement and CPD points.

CIMSPA endorsement applies only to the specific course or educational product approved by CIMSPA. It does not mean that every Boxology course, HEADGUARD programme, membership, event or product is CIMSPA-endorsed.

Boxology Limited remains the course provider, contracting organisation and issuer of the Boxology course certificate. CIMSPA is not the supplier of the course.

Boxology Limited will deliver and assess each CIMSPA-endorsed course in accordance with the applicable endorsement conditions, approved course structure, assessment arrangements and quality-assurance requirements.

8. Booking and formation of the contract

A commercial booking is an offer to purchase the course.

A contract is formed when Boxology Limited sends written confirmation that the booking has been accepted.

Acceptance will normally take place after:

  • the required payment has been received or an agreed payment arrangement has been approved;

  • the stated eligibility requirements have been met; and

  • a place remains available.

Boxology Limited may decline a booking where:

  • the course is full;

  • payment has not been received;

  • eligibility requirements are not met;

  • required information has not been supplied;

  • appropriate adjustments cannot reasonably be provided; or

  • participation would create an unreasonable safety or safeguarding risk.

If Boxology Limited declines a booking after taking payment, the amount paid will be refunded.

A funded or partner-referred participant may be accepted through the relevant project process rather than the commercial website-booking process.

9. Fees and payment

The applicable course fee will be stated before a commercial booking is completed.

By booking, the purchaser agrees to pay the fee in accordance with the stated arrangements.

Where payment by instalments is agreed:

  • the full course price remains payable;

  • instalments must be paid on the agreed dates; and

  • attendance, assessment, access to materials or certification may be suspended where payment is overdue.

Boxology course fees are commercial payments made to Boxology Limited. They are not donations to HEADGUARD C.I.C. or to a proposed or future HEADGUARD CIO.

A participant attending a fully funded HEADGUARD or partner programme will not be personally responsible for the programme fee unless this has been expressly agreed with the participant or purchaser in advance.

10. Consumer cancellation rights

This section applies where an individual books a course online, by telephone or by email as a consumer.

The individual may cancel within 14 days after Boxology Limited confirms the booking, without giving a reason.

Cancellation should be sent to:

info@boxology.academy

The notice should include:

  • the learner’s name;

  • the course booked;

  • the booking date; and

  • confirmation that the booking is being cancelled.

A refund due under the statutory cancellation right will be issued within 14 days after Boxology Limited receives the cancellation notice, normally using the original payment method.

No payment-processing or administration fee will be deducted from a refund required by law.

Starting a service during the cancellation period

Where the purchaser expressly asks Boxology Limited to begin providing a service during the 14-day cancellation period and then cancels, Boxology Limited may charge a proportionate amount for the service already supplied.

Where the service has been fully performed during that period, the cancellation right may end if the purchaser expressly requested early performance and acknowledged that completion would end the right to cancel.

Digital materials

Accessing general booking information does not end the right to cancel.

Where digital learning content is supplied immediately, Boxology Limited will obtain the purchaser’s express consent to early supply and acknowledgement that this may affect the cancellation right relating to that digital content.

11. Cancellation after the statutory period

After the applicable statutory cancellation period has ended, there is no automatic right to a full refund solely because the learner’s plans or personal circumstances change.

Boxology Limited will nevertheless deal with cancellations fairly and will not retain more than its reasonable net loss.

In deciding what refund, transfer or credit may be appropriate, Boxology Limited may consider:

  • the notice provided;

  • work already undertaken;

  • course materials already supplied;

  • venue, tutor and administration costs already committed;

  • costs that can reasonably be avoided;

  • whether the place can be filled; and

  • whether an alternative date is available.

Depending on the circumstances, Boxology Limited may offer:

  • a transfer;

  • a substitute learner;

  • course credit;

  • a partial refund; or

  • another reasonable arrangement.

Any arrangement must be confirmed in writing.

12. Transfers and substitutions

A learner may not transfer a booking to another date, venue, course or person without written approval from Boxology Limited.

A transfer or substitution may be approved where:

  • reasonable notice is given;

  • a suitable place is available;

  • the substitute learner meets all eligibility requirements;

  • course materials have not been improperly shared;

  • safeguarding and health requirements can be met; and

  • any reasonable additional cost has been paid.

Boxology Limited is not obliged to approve a requested transfer where doing so would create unreasonable cost, disruption, safety or safeguarding concerns.

13. Non-attendance and late arrival

Learners are responsible for attending all required sessions at the stated time and location.

A learner who:

  • does not attend;

  • arrives too late to participate safely;

  • leaves before completing a required session; or

  • fails to complete mandatory pre-course work

may be unable to complete the course, undertake the assessment or receive a certificate.

Where another suitable date is available, Boxology Limited may offer a transfer or resit. A reasonable additional fee may apply and will be disclosed before the alternative booking is confirmed.

Any amount retained following non-attendance will be limited to Boxology Limited’s reasonable loss and will not affect statutory rights.

14. Changes or cancellation by Boxology Limited

Boxology Limited may make reasonable changes to:

  • tutors or assessors;

  • session times;

  • course order;

  • learning materials;

  • assessment arrangements; or

  • venues within a reasonable travelling area.

Changes may be necessary because of illness, venue problems, safety requirements, learner numbers, updated standards or circumstances outside Boxology Limited’s reasonable control.

Boxology Limited will provide as much notice as reasonably practicable.

If Boxology Limited cancels a commercial course, the purchaser may choose:

  • a full refund of the course fees paid; or

  • a transfer to an available alternative date.

If Boxology Limited makes a material change to the date or location and the learner cannot reasonably attend, the purchaser may request a refund rather than accepting the change.

Boxology Limited is not normally responsible for independently booked travel, accommodation, loss of earnings or similar costs. This does not exclude liability where the law does not allow exclusion.

15. Pre-course work and technical requirements

Some face-to-face courses may include:

  • online learning;

  • videos;

  • written materials;

  • questionnaires;

  • preliminary assessments; or

  • digital resources.

Learners are responsible for:

  • completing required work by the stated deadline;

  • using a suitable device and internet connection;

  • checking the email address supplied during booking; and

  • contacting Boxology Limited promptly if an access problem arises.

Where a prerequisite assessment must be passed before practical attendance, this will be stated before booking.

Failure to complete or pass a mandatory prerequisite may prevent attendance. Boxology Limited will consider whether a transfer or alternative arrangement is reasonable in the circumstances.

16. Health, safety and physical participation

Boxology courses and programmes may involve physically demanding activity.

Participants may be required to complete:

  • a Physical Activity Readiness Questionnaire;

  • health and accessibility information;

  • informed-participation documentation; and

  • project-specific consent or safety forms.

Participants must:

  • provide relevant information honestly;

  • notify Boxology Limited or the responsible partner if circumstances change;

  • follow safety and venue instructions;

  • use equipment appropriately;

  • participate within their safe ability; and

  • stop and inform the tutor if they experience pain, dizziness, breathing difficulty or another concerning symptom.

Appropriate medical advice should be obtained where a participant:

  • has a relevant medical condition, injury or disability;

  • is pregnant or has recently given birth;

  • has been advised to limit physical activity;

  • receives a concerning result from a readiness questionnaire; or

  • is uncertain whether participation is suitable.

Boxology Limited may restrict or stop participation where this is reasonably necessary for safety.

17. Reasonable adjustments

Boxology Limited will consider reasonable adjustments for disability, health, communication, language, learning or access needs.

A request should be made as early as reasonably possible.

Adjustments may include:

  • adapted exercises or equipment;

  • seated or lower-impact participation;

  • additional explanation or visual information;

  • an adjusted pace;

  • rest breaks;

  • support from an approved person;

  • accessible premises; or

  • an alternative assessment arrangement where appropriate.

An adjustment is not required where it would remove an essential competence, fundamentally alter the course or create an unacceptable safety or safeguarding risk.

18. Safeguarding

Boxology Limited will follow its Safeguarding and Learner Welfare Policy.

Additional project-specific safeguarding arrangements will apply where a programme involves:

  • children;

  • adults at risk;

  • people affected by abuse, trafficking, displacement or conflict;

  • schools, care services, refuges or safe houses;

  • overseas delivery; or

  • HEADGUARD C.I.C. or a future registered HEADGUARD CIO.

Safeguarding arrangements will identify:

  • responsible contacts;

  • reporting routes;

  • supervision;

  • recruitment and checks;

  • consent;

  • information sharing;

  • photography and filming;

  • emergency and statutory contacts; and

  • escalation where a concern involves a named person.

No participant needs proof before raising a safeguarding concern.

Immediate danger or urgent medical need should be reported to the appropriate emergency service before or alongside internal reporting.

19. Learner and participant conduct

Participants must treat tutors, assessors, other learners, partner personnel and venue staff with dignity and respect.

The following may result in restriction or removal:

  • threatening, abusive, discriminatory or harassing behaviour;

  • deliberate or reckless unsafe conduct;

  • serious disregard of safeguarding instructions;

  • being impaired by alcohol or illegal drugs;

  • deliberate property damage;

  • cheating, plagiarism or falsification;

  • unauthorised recording;

  • serious disruption; or

  • conduct placing another person at risk.

Where reasonably possible, the person will be informed of the concern and given an opportunity to respond.

Immediate removal may be necessary where there is a serious safety or safeguarding risk.

20. Assessment and resits

Where a course includes assessment, the assessment method and pass requirements will be explained.

Assessment may include:

  • online learning;

  • written work;

  • portfolios;

  • practical demonstration;

  • coaching delivery;

  • observation;

  • verbal questioning; or

  • reflective activities.

Attendance or payment does not guarantee successful completion.

Where a learner does not yet meet the required standard, Boxology Limited will explain the result and any available resit or reassessment process.

A reasonable resit fee may apply. The fee will be disclosed before the resit is booked.

Assessment appeals will be handled under the Boxology Limited Appeals Policy.

21. Certificates and external recognition

A certificate will be issued only where:

  • required learning has been completed;

  • the applicable assessment standard has been met; and

  • all fees due have been paid.

Certificates will normally be issued electronically in the name held on Boxology Limited’s records.

The course page or booking information will state whether the certificate confirms:

  • attendance;

  • completion;

  • successful assessment; or

  • another specific status.

Boxology Limited will describe a course as accredited, endorsed, recognised, approved or carrying CPD points only where it holds current evidence supporting that precise statement.

A Boxology certificate does not automatically authorise a learner to coach independently or replace separate insurance, licensing, employment or governing-body requirements.

22. Photography, filming and recording

Participation in a Boxology or HEADGUARD programme does not automatically constitute consent to promotional photography, filming or recording.

Promotional use will require separate, informed and voluntary consent.

Refusal of promotional consent will not prevent access to a course or funded programme.

Where recording is genuinely required for assessment, quality assurance or safeguarding, the purpose, access, storage, retention and use will be explained separately.

Participants must not photograph, film or record another person without permission.

23. Course materials and intellectual property

Course materials may include text, graphics, videos, audio, demonstrations, lesson structures, assessment materials and digital resources.

Ownership remains with Boxology Limited, Catherine Brown, Greg Williams or another identified rights holder, as applicable.

Learners receive a limited, personal, non-transferable right to use the materials for their own learning and lawful coaching practice.

Materials must not be:

  • copied for another learner;

  • uploaded to a public or shared platform;

  • resold;

  • commercially reproduced;

  • used to create a competing course;

  • altered and presented as official Boxology content; or

  • distributed without written permission.

Reasonable extracts may be used where permitted by law.

Use of Boxology materials by HEADGUARD C.I.C. or a future HEADGUARD CIO will be governed by a separate written licence or permission arrangement.

24. Personal information

Boxology Limited is responsible for personal information it collects directly in connection with its commercial courses and delivery responsibilities.

Personal information will be handled in accordance with the Boxology Limited Privacy Notice.

Where Boxology Limited works with HEADGUARD C.I.C., a future registered HEADGUARD CIO or another partner, the organisations will identify their respective data-protection responsibilities before information is shared.

Information will not transfer automatically between Boxology Limited and HEADGUARD.

Health, safeguarding and accessibility information will be restricted to people who reasonably require it for safety, delivery, legal or safeguarding purposes.

Marketing messages will only be sent where Boxology Limited has an appropriate lawful basis.

25. Standard of service and liability

Boxology Limited will provide its services with reasonable care and skill.

Nothing in these terms excludes or restricts liability for:

  • death or personal injury caused by negligence;

  • fraud or fraudulent misrepresentation;

  • breach of rights that cannot lawfully be excluded; or

  • any other liability that the law does not permit Boxology Limited to exclude.

Boxology Limited is not responsible for a loss that:

  • was not reasonably foreseeable;

  • was caused by inaccurate or incomplete information supplied by the purchaser or participant;

  • arose from failure to follow reasonable safety or course instructions; or

  • was caused by circumstances outside Boxology Limited’s reasonable control.

Where a course is purchased wholly for business purposes, Boxology Limited will not normally be liable for indirect business loss, loss of profit, loss of opportunity or loss of anticipated revenue.

Participants remain responsible for obtaining any insurance, licence, employer approval or professional authority required for their own coaching or business activities.

26. Complaints and appeals

Complaints should be submitted under the Boxology Limited Complaints Policy.

Email:

info@boxology.academy

A complaint should provide:

  • the complainant’s name;

  • the course or programme;

  • what happened;

  • the outcome sought; and

  • any relevant supporting information.

Safeguarding concerns should follow the safeguarding reporting route rather than waiting for the ordinary complaints process.

Assessment appeals should follow the Appeals Policy.

27. Circumstances outside reasonable control

Boxology Limited will not be responsible for delay or failure caused by circumstances outside its reasonable control.

These may include:

  • serious illness;

  • venue closure;

  • severe weather;

  • transport disruption;

  • public-health restrictions;

  • civil unrest;

  • conflict;

  • security incidents;

  • government restrictions;

  • utility or technology failures; or

  • other emergencies.

Boxology Limited will take reasonable steps to reduce disruption and may rearrange, relocate, suspend or cancel delivery.

28. Changes to these terms

The version in force when a commercial booking is accepted will normally apply to that booking.

Boxology Limited may update these terms for future bookings or where a legal or regulatory change requires an update.

A material change affecting an existing booking will be communicated directly where reasonably practicable.

No change will remove a statutory right or retrospectively impose an unfair obligation.

29. Governing law

These terms are governed by the law of England and Wales.

The courts of England and Wales will normally have jurisdiction, without removing any mandatory right a consumer may have to bring a claim in another appropriate part of the United Kingdom.

30. Contact

Boxology Limited
Trading as Boxology® Academy and Boxology® Online
Company number 10523458
Registered office: Brook Cottage High St, Paulerspury, Towcester, England, NN12 7NR

Email: info@boxology.academy

 
 

Boxology® Company number 10523458